MODEL OF «QUALITY MANAGEMENT» BUSINESS PROCESS IN IDF0 FORMAT

Abstract

The evolution of approaches to improving the results of the enterpriseoperating activity and the desire of management to optimize the price /quality interrelation leads management to «creating and ensuring theeffective functioning of the quality system, including the necessaryorganizational structure, procedures, processes and resources».The purpose of this article is to review the functions of the qualitymanagement process, methodological analysis of the requirements andrecommendations of ISO 9000 series standards for the development,operation and improvement of quality management system and development in the model IDF0 «Quality Management Systems» as a set of business processes.The author’s review of the content of business process functions«quality management», analysis of requirements and recommendations of ISO 900 series standards for the development and operation of qualitymanagement system created an opportunity to model it as a businessprocess according to IDF0, identify and describe the main products of itsoperation and perform decomposition of this business process in the form of a chain of business processes : determine the content of the qualitymanagement system, plan the quality management system, ensure thefunctioning of the quality management system, comtrol the quality, eliminate inconsistencies and improve the quality management system. The algorithm of decomposition of business processes «quality management», presented in the article, allows you to systematically present intermediate and result products of business processes of quality management system, measure the state of quality management system and influence its efficiency and effectiveness through decision management based on documented data and information about the state of quality management.